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Arrive Alive Guarantee

Shipping

DirectSealife takes great care to ensure the sealife will arrive alive and in the best possible condition. To achieve that we only use the best, fastest, safest and most stress-free shipping we can offer, because our first concern is for the health of the sealife.

Before your sealife is expertly packed for shipment, it will be select by our specialists to make sure our costumers only receive the best. Meaning the brightest and most vibrant, with no signs of disease, stress, aging, or physical imperfections available.

The packing of the sealife will be done in a special packing area where only the best product are used for packing. The sealife will be placed in a extra strong and specially designed bag for sealife transport, which is filled with special prepared packing water. The bags are then filled with pure oxygen and sealed with a special aluminum fastener for an air and watertight seal. From there the bags will be placed in a special insulated box to maintain the water temperature during the transit, if necessary heat packs will be used to maintain the water temperature depending on the outside temperature. After packing the package will be send directly to you.

DirectSealife’s Arrive Alive guarantee

DirectSealife guarantee that in the unlikely event our sealife doesn’t arrive alive, we will add a store credit to your account for the amount paid for the died sealife. The store credit stays available for 1 year after its added to your account. We can give this guarantee to our customers, because we give great care to our sea life, its very unlikely that your order doesn’t arrive allive.

All our sealife is arrive alive guaranteed, except for very difficult to transport sealife which is marked with a "!"behind there names.

Terms and conditions Arrive Alive Guarantee:

1. Delivery must be accepted on the first delivery attempt.

2. Delivery of sealive must not be refused for any reason, including not being at the delivery location. If any part of the order is refused, the customer is liable for the entire cost of the invoice total plus any return freight charges.

3. All Arrive Alive Guarantee claims must be send to info@DirectSealife.com on the day of delivery.

4. All Arrive Alive Guarantee claims must be accompanied with a digital image of the died sealife in the closed shipping bag and a image of the died sealife out of the shipping bag.

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